ESM exploited by telemarketers

Dear My Woes,

My complaint is in two parts.

I must highlight a racket that seems to be running to dupe clients like us who hold citi bank credit cards wherein they issue mediclaim insurance policies over the phone without any verification and false assurances.

Not only that, after the experience of being taken for a ride (as mentioned in A above, they have the cheek to automatically renew the policy without my permission (neither verbal or written) and try to charge me for a service that I don't want of which they are aware because of my complaint.

This very serious as they seem to be just raking in money over the telephone through false promises and concealing terms not just once but on recurring basis. Kindly read my correspondence below:

Lt Col KJS Vohra (Retd)
Citibank Complaint Cell

Similar is the case with Maruti Suzuki Auto Card. Veterans are advised to be cautious while signing up for free services with any Citi bank- linked MNCs by outsourcing agencies. The victims specifically targeted are ESM. Very difficult to cancel the credit card even after payment of penalty. Interest rate and services charges work out to whopping 300% per annum. Nationalised Banks are the safest bet for your hard earned pension and banking facilities.