Management is building Human Relationships

THE “PHOOK” THEORY
The literal meaning of the Punjabi word, ‘phook’ is air pressure. Metaphorically, it is used to describe an ego-state. Thus, if someone is hogging a lot of ‘phook’, he is ‘gassed’ or brash.

The year, 1988. Location: No 3 Base Repair Depot (BRD),IAF, Chandigarh
The little man who sat as the Air Officer Commanding (AOC) of the BRD was my brother. Our father found him bone lazy, incapable doing any strenuous work. But I suspect he was clever. The Air Force chose to overlook his sloth and let him rise. Now, having completed his course at the National Defense College, it was clear that he was going places. I had gone to the BRD to learn the rudiments of command.

As I entered, the two officers who were sitting in the office took leave of him. He sat there, completely relaxed. There was no paper in the two trays marked “IN” and: OUT” The customary “Pending” bin was conspicuous by its absence. The walls of the large office were bare. No bar charts, no performance curves. On the table, there was a small hand written paper, which my brother permitted me to see. It said, “I hate work. Even if some one else does it”.

It was clear as crystal that my dear brother had not changed. I asked him how he managed such a large outfit. And he said, “Come, I will show you” And we set off for a ‘darshan’ of the unit. Wherever we went, people rushed to greet him. He had a word or two to say to every one. In most cases, he let his officers speak. He would then say just a sentence or two, and then move on. But I noticed that his tone was different each time. At one workstation, we saw a tall officer, who had a lot of charts and diagrams, and he gave us a detailed account of his achievements. The curve showed that the output of his shop had tripled since he took over. He was keen to give a lecture to the other officers of the BRD on the management techniques he had employed to achieve those results. My brother gave a cold look to him and said, “Yes. You can do that. But first you must improve the quality of your stuff. That gyro-stabilizer which failed in the flight test last month was overhauled here. Right? If the pilot was not alert, you would have his blood on your hands!”
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Maj Gen Surjit Singh (Retd)