Government of India has an online Grievance forum at http://darpg-grievance.nic.in/
The Government wants its citizens to use this tool to highlight the problems they have faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/ MTNL, Railways, Rashriya and Zilla Sainik Boards, or any other state or central government departments.
I know many people will say that these things don't work in India, but this actually works as one of our colleagues has discovered. The guy I'm talking about lives in Faridabad. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid stretch of roads to install new cables which annoyed all the residents including this guy. But it was only this guy Who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of faridabad was served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this facility. This way we can at least raise our concerns instead of just talking about the negative 'System' in India. Invite your friends and veterans to make use of this Grievance Forum to redress their problems online.
We should never be afraid of TEARS. They soften our HEARTS, Wash our EYES & Clear our VISION.
We must become the change we want to see in the world. - Mahatma Gandhi.
Hubert Chandran
Chennai
The blog Team thanks Hubert Chandran, who is a casual visitor, for the valuable information. Go to website. Grievance Forum
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