IESM: Chairman's Desk

Date: Wednesday, 27 May, 2009, 11:01 PM
Dear Colleagues,
Retired Subedar Verma calls up from Faridabad complaining that the bank is not giving the 20% enhanced pension to those veterans above 80. He further complains that the DPDO at Red Fort tells the affected to approach their Record Offices. They need help.
A call from Veteran CPO Ramdev from Jhunjhunu speaks of harassment by the police of a Service widow. Help is needed.
A Veteran Sepoy Devinder calls up from a ECHS policlinic requesting intervention because having waited long to see the visiting Cardiologist, he is told that only up to token number 45 would be seen; he is 53.
And the list continues...problems ranging from individual to general.
It at least shows that the ESM have begun to have confidence in the IESM that their problems would be attended to. I do hope we measure up to their expectations.
Best regards,
Lt Gen (Emeritus) Raj Kadyan, PVSM, AVSM, VSM
Chairman IESM

ECHS: Efficiency Ranking/ Rating
We have in all 227 Polyclinics catering to about 9 lakh ESM and remainder 14 lakh ESM are still not members. This indicates that overall popularity of the scheme is just about 40%. Each polyclinic has its own standards and operational and organisational efficiency. There is a need to rate each one of them so as to get a fair idea and distinguish the performers from non performers. Members are advised to make assessment of performance after each visit to the polyclinic and grade them on scale from 0 to 10. This rating should be submitted to ESM Organisations IESM, IESL and so forth and consolidated results published yearly to get an overall picture of the Polyclinics which is designed primarily for the Health Care of Ex- Servicemen and dependants. One shudders to think of Polyclinics efficiency if all eligible ESM opt to become members of ECHS- can it take on additional 14 lakh members and their dependants?