IESM: Mission, Vision, Core Values & Goals

Elucidated from Memorandum of Association- INDIAN EX SERVICEMEN MOVEMENT

Mission Statement
To care for those who have battled and preserved the security of the Nation, by serving and honouring the men and women who are Ex- Servicemen.

Vision
To provide them the best benefits and services they have earned– and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.

Core Values
Compassion– We will treat all ESM and their families with the utmost dignity and compassion. We will provide services in a caring manner, with a sympathetic consciousness of others’ distress together with a desire to alleviate it.

Commitment– ESM have earned our gratitude and respect. Their health care, pension benefits, and memorial service needs to drive our actions.

Excellence– We strive to exceed the expectations of ESM and their families. We strive to perform at the highest level of competence and take pride in our accomplishments.

Professionalism– Our success depends on maintaining a highly-skilled, diverse, and compassionate volunteers and governing body. We foster a culture that values equal opportunity, innovation, and accountability.

Integrity– We recognize the importance of accurate information. We practice open, truthful, and timely communication with ESM, and GOI agencies chiefly under the MOD. By carefully listening and responding to their concerns, we seek continuous improvement in our programs and services.

Accountability– We will perform in a manner at all times that makes us accountable, responsible, and answerable to ESM and their families, our leaders and other external Government and Non- Government agencies.

Governance– We will ensure responsible management of the human, financial, and natural resources as well as data and information entrusted to us. We will improve performance through the use of innovative technologies, evidence- based practices, and sound welfare principles.

Strategic and Enabling Goals
Goal 1– Restore the capability of ESM with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families.

Goal 2– Ensure a smooth transition for ESM from active military service to civilian life.

Goal 3– Honour and serve ESM in life, and memorialize them in death for their sacrifices on behalf of the Nation.

Goal 4– Contribute to the ESM and Public health, emergency management, socio-economic well-being, and history of the Nation.

Enabling Goal– Deliver best service to ESM and their families through effective communication and management of people, technology, business processes, and financial resources.