Saturday, October 30, 2010

Toll Free Helpline will enable ESM resolve issues

PIB: Friday, October 29, 2010 15:11 IST
The National Consumer Helpline (NCH) has recorded 6887 calls during September 2010. The maximum number of calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan. Uttar Pradesh, Haryana, Gujarat, West Bengal and Madhya Pradesh have recorded an increase in complaints.
Break-up of calls in respect of top five States is as under:

Of the total calls/complaints, 18.67% relate to telecom sector. Other sectors/areas on which calls were received include banking (6.65%), insurance (4.10%) and LPG (4.10%).
As per feedback received from the callers, 329 complaints were resolved.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline which was launched in March, 2005 is instrumental in guiding consumers and resolving their problems. MP:SB:CP:helpline (29.10.2010)
Statistics National Consumer Helpline
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