Thursday, March 25, 2010

Rights of the CSD customer

YOU CAN DEMAND:
  • Testing of all consumer durables including electrical appliances, in your presence, and to your satisfaction.
  • Guarantee cards duly filled, signed and stamped by the unit-run-canteen (URC).
  • Replacement of faulty products within warranty period.
  • Proper and efficient after-sales service and CSD’s intervention in case of complaints.
  • Food articles with adequate shelf-life.
  • Consumer promotion schemes as applicable.
  • To see Pictorial Price-List and Monthly Bulletins, published by the CSD.
  • Information on availability of items Against-Firm-Demand (AFD), like automobiles, televisions, refrigerators, and washing machines.
  • Appointment of dealers for AFD items in your town, if it has a major concentration of entitled CSD customers, and if such dealers exist in the civil market.
  • Visit to the CSD Area Depot once a month on a date fixed by the Station Commander.
    If You Want Know More Details Click The Link: CSD India

    Comment: What about return of items and refunds? What about advances paid for AFD items. Why order cannot be cancelled and refunds received immediately?
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